Frequently asked Questions
Everything you need to know about ordering, collecting, shipping, and enjoying your bakes.
Ordering & Collection
How it works, when to order, and where to pick up?
How do I place an order?
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Visit our bakery counter
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Order online for collection
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Order online for delivery by post
What are your opening and collection hours?
Open Monday, Wednesday and Friday:
8am - 10am
12:15pm- 2pm
3pm - 4:30pm
Sat & Sun: Closed
*opening times may vary based on demand.*
You can collect your online order after 48 hours or a previous agreed time with us. We will do our very best to fit in with your availability to collect your purchases.
How far in advance do I need to order?
Please allow 48 hours for collection and 2-3 days for Royal Mail Tracked.
Do your products contain any allergens?
These are the Allergens, all Bentley Boo Bakes products have the appropriate information on the label.
The 14 Major Food Allergens
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Celery
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Cereals containing gluten (such as wheat, rye, barley, and oats)
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Crustaceans (such as prawns, crabs, and lobsters)
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Eggs
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Fish
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Lupin
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Milk
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Molluscs (such as mussels and oysters)
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Mustard
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Peanuts
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Sesame
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Soybeans
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Sulphur dioxide and sulphites (at concentrations above 10 parts per million)
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Tree nuts (such as almonds, hazelnuts, walnuts, Brazil nuts, cashews, pecans, pistachios, and macadamia nuts)
Can I cancel or amend an order after I've placed it?
You can get in contact with us to amend the order through our contact page, but we wouldn't be able to amend the order once it has been sent out for delivery. Click here to contact us.
